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Welcome To BurnTheEarth

How To Get Started

Thank you for choosing BurnTheEarth as your trusted host. We appreciate having cool people like you around, so we'll do everything we can to provide you with inexpensive, reliable and helpful web hosting service. When your hosting account is ready to be used the welcome email is immediately sent to you. Reading this email can make your life a lot easier. You will feel like a smarter person after reading it and following its instructions. Not reading it can mean you waste a lot of your time going back and forth with tech support instead of working and/or actually enjoying your life. We don't want that for you at all. If you have any issues with these instructions, just give us a shout at our HelpDesk.


First Things First: Point Your Domain Servers Our Way

If you got a free domain when you signed up for hosting with us, congrats. Your domain is already pointed to our servers and you get to skip ahead to setting up cPanel. If not, contact your domain Registrar and tell them to change the domain's nameservers to ones from your welcome email.


Please Read This, If You Are Switching from Another Host

Switching from another host requires:
  1. Your files.
  2. An ftp client.

If you have no clue what ftp is, you either need to:

  • Spend some time learning it.

or the much easier method:

  • Hire a web professional who can.

If you are hosting your files somewhere else, simply ask your current host for a backup. You are lucky if that backup turns out to be a cPanel one. Our technicians agree to restore only cPanel backups and don't seem to change their minds in the near future. Thus be ready to do it yourself if your luck lets you down. Using the username and password mentioned in your welcome email, you can immediately connect via FTP and start uploading files. If you have just signed up, it will take some time for the domain name to propagate so you will need to connect via IP address. This is also mentioned in your welcome email.


Controlling Your Account with cPanel

This requires

  1. Your FTP Host Address
  2. Your cPanel account name
  3. cPanel password.

If you are a new user, we recommend that you spend some time learning cPanel. cPanel is the control panel we provide, that allows you to control all of the functionality of your account online. From creating email addresses to viewing your web statistics, cPanel is the place where this is done. While cPanel is intuitive and self explanatory for the most part, we do recommend you download the cPanel manual and cPanel user manual to refer to in case you run into difficulty: cPanel Manual If your domain registrar already pointed your domain towards our servers, you're set to set up Cpanel at https://www.domain.com/cpanel/ (where domain.com is your own domain name). If you are just waiting for your domain to propagate, you can access Cpanel at https://serverip/cpanel/ (where serverip is the Server IP address mentioned in your welcome email).


Do we have any free trial period?

No, we do not have trial periods for our services. We recommend you to order a package you desire and in case you don’t like the service you can cancel your account within 30 days and you will get a refund.


30 days money back policy. What does it mean?

We offer unconditional 30 day money back on all web hosting plans except dedicated servers, dedicated IP addresses. Your money would be refunded back into your credit or debit card if you are not fully satisfied with our services.


Worried about the upload speed and would like to test it?

he only way to test the upload speed is to order a hosting package that meets your requirements and upload your data. If you are unsatisfied with the speed provided you can get your money back for the package you ordered within 30 days from the sign up date.


Do we offer webdesign?

We will provide you with a free online website builder tool called the RvsiteBuilder. Packed with hundreds of templates and updated with new ones every month, this software is sure to blow your mind. Works faster than any web designer out there and provides users with a creative tool to make cutting graphics and content navigation scripts. However please note, that it will be impossible to move a site, created with RVSitebuilder, to an external location. Technically it can be hosted on the server where it was created only.


Do we provide dedicated IPs?

We provide dedicated IPs. Dedicated IPs are offered for $30 per year.


Do we allow SSH?

Yes, we do. In order to get SSH access you need to submit the ticket to technical support. Please note, that we do not provide common full-featured shell, the only option is jailed shell.


Do we provide free shared SSL?

Yes, we do.


Problems Reaching Your Site? Check In and See What's Up at WHB

Our target uptime is 99.9% each month and our norm is 100%. However, please remember that this is a shared hosting environment. We do what we can to keep the servers up and feeling good, but if one user runs a malicious script, it can potentially cause slow performance or downtime on a server. We have an experienced team whose sole purpose is to make sure you won't have to check these, but we provide them just in case.


Need Help? Here's Where/When to Find Us

For any sales, technical, or billing questions, our hours are as follows:

  • Sales: 24x7 including holidays.
  • Billing: Monday-Friday, 9-5 EST.
  • Technical Support: 24x7 including holidays.

Looking for a little support? Here's how to reach us: 1. For sales, billing, and technical questions, contact our HelpDesk. This is our preferred method of contact and is manned 24x7. Note: You need to register a separate username and password to login to our helpdesk. This is separate to your account login for security reasons. 2. Please check into our Forum if you ever have problems reaching your site. We hope we never have to answer your technical support questions. Why? It means your site is up and you are happy, and we can continue to get paid to watch YouTube videos. If the time comes that you need us, we're here for you though.

Thanks for choosing BurnTheEarth as your host. We look forward to hosting anything and everything you want on the web.

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