Pre Sales Questions

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Software and Services

Does BurnTheEarth support FrontPage?

Yes we do support this software however sometimes it can create problems with linux servers. We do recommend that our clients use FTP to upload their website files.

Can I run an online store by using a shopping cart software?

Yes you can and we provide many free shopping cart scripts for you to use. You can even install them with one click of a button. You would however need to use a shopping cart that is based out of PHP scripting language and MYSQL database software.

Do you support shared SSL?

Yes, we do.

Can BurnTheEarth offer web design services?

We cannot offer full fledged custom website design services at this time. BurnTheEarth does however provide its clients with an online website builder software, which has dozen of ready made website templates under various categories available for use. This software is free to use and can be accessed inside the cPanel control panel.

Does BurnTheEarth provide customized hosting solutions?

At this time we provide customized dedicated hosting solutions only.

Does BurnTheEarth support JSP?

Yes, we do support JSP.

Can BurnTheEarth support DJango and Ruby on Rails?

Yes, we can support DJango and Ruby on Rails.


Guarantees

Can I get my money back if BurnTheEarth does not come up to my standards?

Yes, you can. However you would have to file for the refund within the first 30 days of the sign up.

What would happen to my site if your server hardware breaks down?

Server hardware can go down at times however we at BurnTheEarth on duty 24 hours a day and if any such incident does happen, we take all possible measures to bring your websites online as soon as possible by replacing the hardware.

Can I test your services for free for a few days and then buy your products?

You cannot because we do not give out free trial periods. But if you are not happy with the service you can ask for the refund within 30 days after sign up date.

Does BurnTheEarth back up the data on its web servers?

We do however we recommend you to keep your own local backups and not rely 100% on us. Having backups on two locations is always a good idea.


Account Management

Would I be able to upgrade my hosting account?

You would need to get in touch with our billing department and they would sort it out for you. You do not have to worry cause if your current hosting plan is not going to expire soon we will deduct unused amount of money from the new invoice.

How to change my cPanel user name?

We would need to delete your current account first and then create your cPanel hosting account again on the web server to complete this task. If you are okay with this, you can get in touch with the support department and they can handle it for you.


Technical issues

What is the size limit for the Mail Box?

You can allow any amount of web space to your email account as long as it is below your web hosting plan's web space quota.

Can I work on MySQL through a remote location?

We do not support this feature.

What version of PHP does BurnTheEarth use?

We support both php 4.0 + and php 5+.

What version of Apache does BurnTheEarth use?

Currently we use Apache 2+. This version is for reference only because we keep updating the software as needed.

Do you support custom error pages?

Yes we do and you can set them up inside your cPanel control panel.

Can I make my own .htaccess files?

Yes you can.

I have written my own script. Can I run it on your servers?

Yes you can as long as the script can be executed on a Linux server. We do however recommend that you get in touch first if you feel it can possibly cause trouble on a shared hosting server.


Domains

Does BurnTheEarth provide domain registration services?

We do not provide domain registration as a service but we do offer 1 free domain with all shared hosting packages.

Can I change main domain name at BurnTheEarth?

Yes you can and we would do it for free just by submitting the request to our billing department.

I already have a domain name. Can I transfer its registration management to BurnTheEarth?

At this time we are not taking domain name registration transfers. You would need to keep your domain name with your current Registrar and change the name servers to our values.

Can you host all types of domain name extensions?

Yes we can host any valid domain extension as long as you are able to change its DNS (Domain Name Servers) to the values we send you in your web hosting welcome email.

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